Privacy Policy

(GDPR-Compliant)

 

Effective Date: April 05, 2025
Last Updated: April 05, 2025

EMBRS provides software-as-a-service (SaaS) solutions that empower businesses to build and manage custom compliance systems. We are committed to protecting the personal data of our users in accordance with the General Data Protection Regulation (GDPR).

1. Who We Are

Embers is a product of Logmaster Pty Ltd, operated from Australia and available internationally. For the purposes of the GDPR, Logmaster Pty Ltd is the Data Controller of personal data collected through the embers platform and website.

2. What Personal Data We Collect

We collect and process the following types of data:

  • Contact data: name, email address, phone number
  • Account data: username, password, organization details
  • Usage data: IP address, browser type, actions taken in the app
  • Content data: any information submitted in forms or workflows created using Embers

We do not collect sensitive data (e.g., health data, racial/ethnic data) unless explicitly submitted by users.

3. Legal Basis for Processing

We process your data under the following lawful bases:

  • Contractual necessity – to provide the services you signed up for
  • Legitimate interest – to improve services, ensure security, and support users
  • Consent – for optional services like marketing or cookies
  • Legal obligation – if required by law or regulation

4. How We Use Your Data

We use your data to:

  • Deliver, operate, and maintain the Embers platform
  • Respond to support requests
  • Improve the user experience
  • Communicate important updates
  • Provide customer training and insights

We do not sell or share your personal data with advertisers or third parties unrelated to service delivery.

5. Data Retention

We retain your data for as long as:

  • You have an active account
  • It is necessary to fulfill our contractual or legal obligations
  • You have not requested deletion

You may request deletion of your data at any time (see Section 8).

6. International Data Transfers

Your data may be stored in Australia, the EU, or the United States, depending on your region and hosting preferences. Where we transfer data internationally, we use:

  • Standard Contractual Clauses (SCCs)
  • Appropriate security and encryption measures

7. Data Sharing and Processors

We may share data with trusted service providers (processors) that help us:

  • Host and secure the platform (e.g., Google Cloud)
  • Deliver emails (e.g., SendGrid, MailerLite)
  • Process payments (e.g., Stripe)

All third parties are under contractual obligations to handle your data securely and lawfully.

8. Your Rights Under the GDPR

You have the right to:

  • Access your personal data
  • Correct or update inaccurate data
  • Request erasure (“right to be forgotten”)
  • Object to processing
  • Request data portability
  • Withdraw consent at any time
  • Lodge a complaint with a Data Protection Authority (DPA)

To exercise any of your rights, email us at: info@embrs.ai

9. Cookies and Tracking

Our website uses cookies to improve user experience and analyze usage. We use:

  • Essential cookies for authentication and security
  • Analytics cookies to understand user behavior

You will be prompted to manage cookie preferences when you visit our site.

10. Contact Us

If you have questions about this policy or your data:

Email: info@embrs.ai